SHIPPING AND RETURNS
DELIVERY & COLLECTION
AS PER TERMS & CONDITIONS
5.1 You must collect the Goods from the Company’s nominated branch locations during the Opening Hours, within 7 days of the collection date, as notified via email to you in accordance with condition 2.7, unless otherwise agreed. Section 32(1) and 32(2) of the Sale of Goods Act, 1893 will not apply. The Company is not responsible for loading the Goods.
5.2 Subject to condition 5.1, we will hold your uncollected Goods for 72 hours. After this date, we cannot guarantee that the stock on your order will be available at your chosen location.
5.3 Orders require a signature of acknowledgment from you on delivery or collection. The signature of the person accepting the Goods will be proof that delivery or collection of the Goods has been received by you or the person, to whom the order is addressed.
5.4 Where it is agreed that the Company shall deliver or procure delivery of the Goods, when ready, it shall do so at the risk and cost to the Customer as agreed with the Customer to such address in Ireland as the Customer may specify or, if no such address is specified to any address of the Customer to which correspondence and/or Goods may previously have been sent under the Contract. Goods will be delivered to the curbside of the nominated address. The manner of delivery shall be such as the Company in its sole discretion shall deem appropriate. Delivery of Goods is made between Monday to Friday during normal working hours.
5.5 It is the Customer’s responsibility to ensure the delivery address is ready and able to accept delivery of the Goods, in particular, that there is space for any delivery vehicle to make the delivery.
5.6 If the Company is unable to effect delivery on arrival at the Customer’s premises for any reason whatsoever, an additional charge for any return or subsequent visit may be made at the Company’s sole discretion.
5.7 If the delivery of the Goods is delayed by an event outside the Company’s reasonable control then the Company will contact the Customer as soon as possible to inform the Customer and the Company will take reasonable steps to minimize the effect of the delay. The Company will not be liable for any damages whatsoever arising out of such delay, including without limitation delay or failure to deliver caused by adverse weather, strikes, traffic, or transport problems.
Return & Exchange Policy
7.1 No cancellation of the whole or any part of any order, whether it is an order by instalment or otherwise, by the Customer is permitted except where agreed in writing in advance by either a manager of the Company or in correspondence with firstname.lastname@example.org
7.2 The Company will not offer or accept any cancellation or refund in respect of Goods made to your specification or design.
7.3 If the Customer is a consumer, as defined in the S.I. No. 484/2013 – European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, then for Goods purchased online you may have a legal right to change your mind within 14 calendar days and receive a refund.
7.4 At the Customer’s cost, Goods, once delivered, may not be returned unless authorisation has been given as specified in condition 7.1 and provided that the following conditions are satisfied:-
7.4.1 Goods will only be accepted if they are in brand new and unused condition and free from any defects;
7.4.2 Packaged items will only be accepted if the package remains unbroken and in reasonable condition; and
7.4.3 Goods will only be accepted if returned within 21 calendar days of collection or delivery;
7.5 Where Goods are returned by agreement:-
7.5.1 A restocking charge may be charged at the Company’s discretion;
7.5.2 in every case the invoice number and date together with reason for return must be stated; and
7.5.3 Goods must be returned to the Company’s nominated branch location during Operating Hours.